Goodman Appears in 90.5% of AI Answers. Here's Our Five-Step Plan to Improve Its AI Visibility.

Mark HuntleyBy Mark HuntleyFounder and CEO
9 minutes read

Key Takeaways

  • Goodman appears in 90.49% of benchmarked AI answers, but it is rarely placed in the top three or ranked first.
  • The main issue is not reach but position, which limits how often Goodman becomes the preferred answer.
  • Only one conflicting claim was found, and it should be verified before any website or publisher edits are made.
  • The plan focuses on fact-checking, reviewing cited third-party pages, and aligning company pages with buyer questions.

Answer Capsule

In November 2026, Goodman appeared in 628 of 694 AI answers included in the HVAC Services benchmark (90.49%). It received 476 recommendations (68.59%), with 52 Top 3 placements and 11 first-place recommendations. A mention means the company appeared in an answer; a recommendation means the answer affirmatively endorsed it.

Our plan compares the company with its competitors, checks conflicting AI claims against reliable sources, and identifies website pages, third-party sources and buyer questions to address. The historical results show how the figures changed across available months. Different monthly samples limit those comparisons, and conflicting AI claims require verification before corrections are proposed.

Current AI visibility

Questions This Section Answers

  • How do Goodman mentions, recommendations and placements compare with its HVAC Services peers?

Goodman recorded 628 mentions (90.49%) and 476 recommendations (68.59%) across 694 answers included in the benchmark. Top 3 placements numbered 52; first-place recommendations numbered 11. Framing among its mentions was 497 positive, 130 neutral and 1 negative.

Rank

Company

Mentions

Mention rate

Recommendations

Recommendation rate

Top 3

Top 3 rate

#1

#1 rate

1

Trane

692

99.71%

558

80.40%

521

75.07%

330

47.55%

2

Carrier

693

99.86%

551

79.39%

513

73.92%

208

29.97%

3

Lennox

663

95.53%

517

74.50%

339

48.85%

41

5.91%

4

American Standard

603

86.89%

481

69.31%

332

47.84%

150

21.61%

5

Goodman

628

90.49%

476

68.59%

52

7.49%

11

1.59%

6

Rheem

536

77.23%

419

60.37%

73

10.52%

5

0.72%

7

Daikin

552

79.54%

369

53.17%

81

11.67%

15

2.16%

8

Bryant

413

59.51%

263

37.90%

142

20.46%

21

3.03%

9

York (Johnson Controls)

109

15.71%

14

2.02%

1

0.14%

0

0.00%

10

ARS / Rescue Rooter

13

1.87%

3

0.43%

1

0.14%

0

0.00%

Goodman is named in most answers and recommended in a clear majority, so the brand is well known to these AI services. The gap sits in position: it rarely lands among the top few names, and first-place finishes are rare. Reach and standing are different problems here.

That pattern matters because buyers often act on the first name they see. Goodman's broad presence keeps it in the conversation, but weak placement limits how often it is the answer. The agency would build a scorecard separating reach, recommendation and position so the client can see which one to work on first.

What changed since last month

Questions This Section Answers

  • How did Goodman counts and coverage differ across the available monthly snapshots?

Metric

Jul 2026

Aug 2026

Sep 2026

Oct 2026

Nov 2026

Mentions

683 / 731 (93.43%)

664 / 711 (93.39%)

659 / 716 (92.04%)

612 / 679 (90.13%)

628 / 694 (90.49%)

Recommendations

508 / 731 (69.49%)

480 / 711 (67.51%)

452 / 716 (63.13%)

449 / 679 (66.13%)

476 / 694 (68.59%)

Top 3 recommendations

20 / 731 (2.74%)

35 / 711 (4.92%)

32 / 716 (4.47%)

35 / 679 (5.15%)

52 / 694 (7.49%)

#1 recommendations

3 / 731 (0.41%)

8 / 711 (1.13%)

9 / 716 (1.26%)

9 / 679 (1.33%)

11 / 694 (1.59%)

From October 2026 to November 2026, Goodman's mention count rose from 612 to 628, while its recommendation count rose from 449 to 476. The recommendation rate was 66.13% and 68.59% respectively.

Goodman's November figures sit above October's on mentions and recommendations, and the higher-level recommendation placements also moved up. Read together, the latest month looks stronger than the one before it, though the gap is modest rather than a step change.

These months are separate samples, so the movement should be treated as an observation rather than a trend with an established cause. The agency would keep watching whether the improvement holds across further samples before treating it as durable, and would pair that with page-level work on the brand's own content.

AI recommendation trend

Observed recommendation rate (%), Jul 2026 to Nov 2026

0%20%40%60%80%Jul 2026Aug 2026Sep 2026Oct 2026Nov 202669.49%Jul 2026: 69.49%67.51%Aug 2026: 67.51%63.13%Sep 2026: 63.13%66.13%Oct 2026: 66.13%68.59%Nov 2026: 68.59%
  • Goodman68.59%

Separate selected monthly samples. Missing points are unavailable, not zero. Provider/prompt equivalence is unverified; rate movement does not demonstrate causation.

/ Take the next step

Want to Understand Your AI Citation Footprint?

We start every engagement with a full audit of how AI systems reference your brand today.

Measurable, Repeatable Programme

Build a durable foundation of credible citations that compounds over time and continues to influence AI answers as new queries emerge

Citation Architecture Review

Identify which high-authority community sources are and aren't working in your favour across AI platforms.

AI Visibility Audit

Understand exactly how LLMs are referencing your brand today and which sources are shaping those answers.

Step 1. Measure

Questions This Section Answers

  • What should the agency measure and verify first for Goodman?

AI answers contained 1 conflicting claim about Goodman: 0 critical, 0 high, 1 medium, 0 low. Of these, 0 were rated critical or high priority; the critical claims are included in that total. These ratings help prioritize fact-checking. They do not establish that a company or publisher made an error.

Only one conflicting claim about Goodman was recorded, and it was rated medium priority. That is a manageable starting point rather than a crisis. The rating tells the team what to check first; it does not mean any company or publisher got something wrong.

The agency would pair a visibility comparison with a short list of claims to fact-check, so effort goes to the statements most likely to shape a buyer's view. Each item would carry an owner and a clear evidence requirement before anyone acts on it.

Step 2. Make the website consistent

Questions This Section Answers

  • Which recorded claim differences about Goodman should be verified before proposed page edits?

Review topic

Severity

Recorded AI claim A

Recorded AI claim B

brand recommendation (avoid vs. acceptable if installed well)

medium

avoid only if installer unqualified / acceptable

avoid / problematic

Both columns quote AI answers, not verified company facts. Resolve the entity, date and source before deciding whether a correction is warranted; different dates can explain an apparent conflict.

The disputed topic concerns whether Goodman should be avoided or is acceptable when installed well. Both recorded statements come from AI answers, not from verified company facts, so neither can be treated as correct yet.

The agency would confirm the product, date and original source behind each statement before drafting anything. If the conflict survives that check, a page brief would address the installer-quality question directly using approved facts. Until then, the topic stays open rather than resolved.

Step 3. Align the external narrative

Questions This Section Answers

  • Which cited third-party pages are relevant to fact review for Goodman?

Cited page selected for review

Citation appearances in all captured answers

Answers mentioning the company

Conflicting claims linked to this page

https://modernize.com/hvac/best-air-conditioner-brands

227

200

1

https://grandcanyonac.com/best-and-worst-ac-brands/

71

62

1

https://pvhvac.com/blog/which-air-conditioner-brands-should-you-avoid/

25

22

1

https://menatworkacrepair.com/best-worst-air-conditioner-brands-guide/

28

21

1

https://jetacservice.com/journal/best-and-worst-ac-brands/

3

2

1

https://youtube.com/watch?v=ZU8MBdb0dW4

2

1

1

These pages were selected because they relate to the company in the captured answers. Their current contents still need checking before any correction request. A page linked to a conflicting claim is not necessarily its cause, and the same answer may contribute to more than one row.

Several third-party pages were selected for review because they appear alongside Goodman in captured answers, including a large brand-comparison site and a handful of contractor blogs and a video. Citation counts show how often each page appeared, not whether it shaped any answer.

The agency would check each page's current content before considering a request, and would approach publishers with evidence rather than assumptions of error. Some pages may need no action at all, and that outcome should be recorded as clearly as a confirmed edit.

Step 4. Optimize priority company pages

Questions This Section Answers

  • Which observed Goodman website pages should receive review briefs?

Company website page

Citation appearances in all captured answers

Benchmark answers citing the page

Recommending answers citing the page

https://goodmanmfg.com/about/history

2

0

0

https://goodmanmfg.com/resources/hvac-learning-center/?param1=warranty&param1=warrantyproduct-registration

2

0

0

https://goodmanmfg.com/warranty-information

2

0

0

https://apps.goodmanmfg.com/brochures/files/6494cec40a0f9PM-WARRCHRT-G_06-23.pdf

1

0

0

https://goodmanmfg.com/

1

1

1

https://goodmanmfg.com/about

1

0

0

https://goodmanmfg.com/about/plant-locations

1

0

0

https://goodmanmfg.com/about/why-goodman

1

0

0

The company's website was cited 20 times across 17 distinct page addresses; the table shows 8 pages selected for review. Zeros in the answer columns mean no matching answers were recorded. A cited page is not automatically a page that accompanied a recommendation.

Goodman's own site was cited across a range of pages, but the selected pages mostly appeared in answers that neither benchmarked nor recommended the brand. The home page is the exception, appearing in one recommending answer.

The agency would prepare page briefs for the priority pages using approved facts and the questions buyers actually ask. Each brief would note what the page should cover and which claims it may safely make, leaving current page contents to be checked before any rewrite.

Step 5. Publish around buyer questions

Questions This Section Answers

  • Which observed buyer questions support content briefs for Goodman?

Question observed in the research

Benchmark answers to this question

Company mentions

Company recommendations

What are the top 10 AC brands?

6

6

6

What are the top 10 air conditioning brands?

6

6

6

What are the 10 best furnaces?

5

5

5

Which AC brand is best?

5

5

5

Which AC company is best?

5

5

5

Which is the AC best company?

5

5

5

Who makes the best heating and air conditioning units?

5

5

5

What are the 10 best air conditioner brands?

4

4

4

These are recorded answer observations, not search volume, verified demand, or proof of missing website content.

The recorded questions are broad brand-comparison queries, such as which air conditioner brand or furnace is best, and Goodman appears in every answer to them. That suggests the brand is already part of these conversations rather than absent from them.

These are answer observations, not search volume or proof that the website lacks content. The agency would check existing coverage first, then draft buyer-question briefs only where a genuine gap remains, so new pages earn their place.

Our 90-day action plan

Questions This Section Answers

  • How should the agency sequence the proposed Goodman work and judge completion?

Period

Deliverable

Completion criterion

Days 1–30

Baseline scorecard, scoped fact-review register and page/source shortlist

Each record has an owner, evidence requirement and review status

Days 31–60

Approved page briefs and justified publisher requests

Separate confirmed edits, no-change decisions, requests and responses

Days 61–90

Buyer-content briefs and a fresh scorecard

Record work completed separately from measured answer outcomes and comparability limits

The first month establishes the baseline scorecard, a scoped fact-review list and a shortlist of pages and sources, each with an owner and review status. The second month turns approved findings into page briefs and justified publisher requests, with confirmed edits, no-change decisions and responses logged separately.

The final month adds buyer-content briefs and a fresh scorecard. Completed work would be reported apart from measured answer outcomes, since neither the briefs nor the requests guarantee a change in visibility.

Methodology

Questions This Section Answers

  • How are Goodman answer metrics and citation populations defined?

This report covers 2026-11. The exact dates when the original AI answers were collected have not been verified. The visibility rates use 694 answers that met the benchmark's inclusion rules. A company is recommended only when the answer both endorses it and uses positive wording. Top 3 and first-place counts are part of those recommendations, not extra recommendations.

An answer can mention or recommend several companies, so company counts cannot be added to find the number of distinct answers. The net sentiment score is positive minus negative mentions, divided by all company mentions; it describes answer wording, not customer satisfaction.

The wider citation analysis covers 800 captured answers and 5672 appearances of cited URLs. Citation appearances across all captured answers differ from the number of benchmark answers citing a page and the number that also recommend a company. The current contents of cited pages and disputed company claims still need independent verification.

Monthly sample coverage:

Reporting month

Answers included

AI services covered

Services

Jul 2026

731

6

ChatGPT, Copilot, Gemini, Google AI Mode, Google AI Overviews, Perplexity

Aug 2026

711

6

ChatGPT, Copilot, Gemini, Google AI Mode, Google AI Overviews, Perplexity

Sep 2026

716

6

ChatGPT, Copilot, Gemini, Google AI Mode, Google AI Overviews, Perplexity

Oct 2026

679

6

ChatGPT, Copilot, Gemini, Google AI Mode, Google AI Overviews, Perplexity

Nov 2026

694

6

ChatGPT, Copilot, Gemini, Google AI Mode, Google AI Overviews, Perplexity

The answer samples differ between months. These comparisons show how the recorded results changed; they do not establish why they changed.

The answers were collected on dates that have not been verified, and each month draws a different sample, so comparisons show what was recorded rather than why it changed. A recommendation requires both an endorsement and positive wording, and top-three and first-place counts sit inside recommendations rather than adding to them.

Answers can name several companies, so counts cannot be summed into a number of distinct answers. Cited pages and disputed claims still need independent checks before any correction is proposed.

Our first three priorities

The first priority is to verify the single disputed claim about installer quality, since it is the only conflict on record and a page brief depends on getting the facts right. The second is to review the third-party pages that appear alongside Goodman, confirming current content before any publisher request is made.

The third is to prepare buyer-question briefs for the brand-comparison queries where Goodman already appears, checking existing coverage first. Together these give the client a clear, evidence-led starting point without promising a visibility gain.

/ Learn More

Understanding AI search visibility.

AI search experiences create answers by pulling information from many places online and summarizing it into a single response.

What Is AI Citation Intelligence?
AI citation intelligence is the process of measuring where AI platforms source their information and how frequently a brand is mentioned or referenced in AI-generated responses. Because LLMs synthesize across multiple sources, the sites and brands that appear repeatedly tend to influence how a topic or company is framed. This practice focuses on identifying which sources shape AI outputs and tracking brand visibility across different AI systems.
What Is Citation Architecture?
Citation architecture describes the set of sources that consistently inform how AI systems talk about a brand, product, or topic. LLMs draw from websites, articles, forums, and public discussion, and the sources they rely on most often become the backbone of their answers. Building strong citation architecture means ensuring that accurate, credible, high authority sources are the ones most likely to shape the way AI tools summarize and recommend a brand.
What Is Generative Engine Optimization?
Generative engine optimization (GEO) is the practice of improving the chances that AI systems use and cite your brand or content when generating answers. While traditional SEO is centered on ranking pages in search results, GEO focuses on how LLMs retrieve, interpret, and combine information when responding to a question. The objective is to strengthen the content and sources AI systems rely on, so your brand is treated as a trusted reference in AI responses.
What Is AI Share of Voice?
AI share of voice tracks how often a brand appears in AI-generated answers compared with competitors in the same category. It reflects visibility across AI platforms such as ChatGPT, Gemini, Claude, and Perplexity. Monitoring AI share of voice helps organizations see whether AI systems consistently include and recommend their brand for key queries or whether competitor brands are showing up more often.

About The Author

Mark Huntley

Mark Huntley

Founder and CEO

Mark Huntley, J.D. is founder of CiteWorks Studio, a strategic advisory focused on visibility, authority, and recommendation presence in AI-shaped search environments. His work centers on embedding-level GEO, vector optimization, and cosine gap engineering — helping brands align their digital presence with the retrieval systems that increasingly shape discovery, interpretation, and choice.

Archived editions

Browse earlier published research snapshots for this article. The latest edition remains at the current URL.

VIEW ALL CASE STUDIESREQUEST AN AI VISIBILITY AUDIT