K Health Appears in 11.5% of AI Answers. Here's Our Five-Step Plan to Improve Its AI Visibility.
This report supports CiteWorks Studio's examination of how AI search is recommending Online Doctors. For more detail, you can also read Online Doctors: AI Visibility Discovery Index.
On this report
Browse sections
- Answer Capsule
- Current AI visibility
- What changed since last month
- Next Step
- Step 1. Measure
- Step 2. Make the website consistent
- Step 3. Align the external narrative
- Step 4. Optimize priority company pages
- Step 5. Publish around buyer questions
- Our 90-day action plan
- Methodology
- Our first three priorities
- Learn More
Key Takeaways
- K Health is mentioned in a modest share of answers, but most appearances are positive and recommended.
- Top-three placements are limited, so reach and ranking need to be improved as separate goals.
- No conflicting claims were recorded in the captured answers, leaving the focus on growth rather than reputation repair.
- The strongest content opportunities center on telehealth app selection, provider comparisons, and online antibiotic access.
Answer Capsule
In November 2026, K Health appeared in 46 of 399 AI answers included in the Online Doctors benchmark (11.53%). It received 31 recommendations (7.77%), with 10 Top 3 placements and 1 first-place recommendations. A mention means the company appeared in an answer; a recommendation means the answer affirmatively endorsed it.
Our plan compares the company with its competitors, checks conflicting AI claims against reliable sources, and identifies website pages, third-party sources and buyer questions to address. The historical results show how the figures changed across available months. Different monthly samples limit those comparisons, and conflicting AI claims require verification before corrections are proposed.
Current AI visibility
Questions This Section Answers
- How do K Health mentions, recommendations and placements compare with its Online Doctors peers?
K Health recorded 46 mentions (11.53%) and 31 recommendations (7.77%) across 399 answers included in the benchmark. Top 3 placements numbered 10; first-place recommendations numbered 1. Framing among its mentions was 31 positive, 15 neutral and 0 negative.
Rank | Company | Mentions | Mention rate | Recommendations | Recommendation rate | Top 3 | Top 3 rate | #1 | #1 rate |
|---|---|---|---|---|---|---|---|---|---|
1 | Teladoc Health | 346 | 86.72% | 246 | 61.65% | 224 | 56.14% | 160 | 40.10% |
2 | Sesame | 241 | 60.40% | 198 | 49.62% | 115 | 28.82% | 46 | 11.53% |
3 | 258 | 64.66% | 190 | 47.62% | 137 | 34.34% | 21 | 5.26% | |
4 | MDLive | 238 | 59.65% | 182 | 45.61% | 92 | 23.06% | 7 | 1.75% |
5 | plushcare | 175 | 43.86% | 148 | 37.09% | 66 | 16.54% | 10 | 2.51% |
6 | 226 | 56.64% | 146 | 36.59% | 84 | 21.05% | 3 | 0.75% | |
7 | K Health | 46 | 11.53% | 31 | 7.77% | 10 | 2.51% | 1 | 0.25% |
8 | LiveHealth Online | 40 | 10.03% | 20 | 5.01% | 8 | 2.01% | 0 | 0.00% |
9 | 24 | 6.02% | 12 | 3.01% | 6 | 1.50% | 3 | 0.75% | |
10 | Lemonaid Health | 9 | 2.26% | 6 | 1.50% | 1 | 0.25% | 0 | 0.00% |
K Health appears in a modest share of answers, yet most of those appearances carry an endorsement. That gap between being mentioned and being recommended is the useful signal: when the company surfaces, the answer tends to speak well of it. The constraint is reach, not tone.
Position is a separate matter. Being named near the top of an answer is rare, and holding the leading spot is rarer still. Buyers who see K Health in a list may see it late. The agency would treat broader presence and stronger placement as distinct goals rather than one blended target.
Framing is healthy, with no negative wording recorded. That gives the client room to focus on earning more appearances and better positions instead of repairing reputation. Proposed work should track mentions, recommendations and placement separately so progress in one is not mistaken for progress in another.
What changed since last month
Questions This Section Answers
- How did K Health counts and coverage differ across the available monthly snapshots?
Metric | Oct 2026 | Nov 2026 |
|---|---|---|
Mentions | 42 / 565 (7.43%) | 46 / 399 (11.53%) |
Recommendations | 30 / 565 (5.31%) | 31 / 399 (7.77%) |
Top 3 recommendations | 4 / 565 (0.71%) | 10 / 399 (2.51%) |
#1 recommendations | 1 / 565 (0.18%) | 1 / 399 (0.25%) |
Only months with verified results are shown. Monthly sample coverage is listed in Methodology.
From October 2026 to November 2026, K Health's mention count rose from 42 to 46, while its recommendation count rose from 30 to 31. The recommendation rate was 5.31% and 7.77% respectively.
The recorded counts moved only slightly between the two selected months, while the share of answers including K Health rose. The two months drew on different answer samples, so the rates are not directly comparable and the movement should be read as an observation, not a trend.
The clearest change is in top-three placements, which increased in the later sample. First-place appearances stayed at a single instance. Because the samples differ, the agency would present these as separate snapshots and avoid attributing the shift to any cause.
For the client, the practical message is that the direction is encouraging but unproven. Proposed work would keep a consistent scorecard across future months so that any sustained movement can be distinguished from sample-to-sample variation.
AI recommendation trend
Observed recommendation rate (%), Oct 2026 to Nov 2026
- K Health+2.46 ppOct 20265.31%Nov 20267.77%
Separate selected monthly samples. Missing points are unavailable, not zero. Provider/prompt equivalence is unverified; rate movement does not demonstrate causation.
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Step 1. Measure
Questions This Section Answers
- What should the agency measure and verify first for K Health?
AI answers contained 0 conflicting claims about K Health: 0 critical, 0 high, 0 medium, 0 low. Of these, 0 were rated critical or high priority; the critical claims are included in that total. These ratings help prioritize fact-checking. They do not establish that a company or publisher made an error.
No conflicting claims about K Health were recorded in the captured answers, so there is no fact-check queue to work through at present. That is a clean starting position, but it is not a guarantee that future answers will stay accurate as the company's profile grows.
The agency would build a visibility comparison that sets K Health against the providers that appear most often, showing where it is absent as well as where it appears. Alongside it, a standing list of claims to watch would let the client respond quickly if inaccurate statements begin to surface.
This pairing helps the client decide whether to invest first in reach or in protecting accuracy. Neither is urgent on today's evidence, which makes the choice a matter of ambition rather than repair.
Step 2. Make the website consistent
Questions This Section Answers
- Which recorded claim differences about K Health should be verified before proposed page edits?
No results are available for this part of the analysis.
Both columns quote AI answers, not verified company facts. Resolve the entity, date and source before deciding whether a correction is warranted; different dates can explain an apparent conflict.
No disputed topics were supplied for this part of the analysis, so there is nothing to verify or correct on the website at this stage. The agency would not invent issues to fill the gap; instead it would set up a light process for catching them early.
That process starts with confirming which company entity, product and dates an answer refers to before treating any statement as a conflict. Apparent disagreements often dissolve once the reference point is clear. Only after that check would a page brief be drafted, and only where a genuine gap exists.
Proposed work includes a short register of claims worth monitoring and a rule that any correction waits on current primary-source confirmation. This keeps the client from reacting to unverified statements while still being ready to act.
Step 3. Align the external narrative
Questions This Section Answers
- Which cited third-party pages are relevant to fact review for K Health?
Cited page selected for review | Citation appearances in all captured answers | Answers mentioning the company | Conflicting claims linked to this page |
|---|---|---|---|
https://goodrx.com/healthcare-access/telehealth/popular-telehealth-apps | 128 | 23 | 0 |
https://teladochealth.com/ | 128 | 12 | 0 |
https://telehealth.com/online-doctor/ | 76 | 11 | 0 |
https://healthline.com/health/best-telemedicine-companies | 101 | 5 | 0 |
https://xcnnews.com/2026/06/02/best-telehealth-platforms-2026/ | 17 | 4 | 0 |
https://mdtalks.com/best-telehealth-platforms/ | 10 | 4 | 0 |
These pages were selected because they relate to the company in the captured answers. Their current contents still need checking before any correction request. A page linked to a conflicting claim is not necessarily its cause, and the same answer may contribute to more than one row.
Several third-party pages are cited often in answers that mention K Health, including telehealth comparison and review sites. Citation does not show that a page shaped an answer, and none of the selected pages carried a conflicting claim about the company. The current contents of these pages still need checking.
The agency would review the most frequently cited pages first, focusing on how K Health is described and whether the description matches approved facts. Where a page is accurate, no request is warranted. Where something is outdated or unclear, a polite, evidence-backed request would follow.
Publisher control is never assumed. Requests may be declined or ignored, and that is a normal outcome to record rather than a failure to chase.
Step 4. Optimize priority company pages
Questions This Section Answers
- Which observed K Health website pages should receive review briefs?
Company website page | Citation appearances in all captured answers | Benchmark answers citing the page | Recommending answers citing the page |
|---|---|---|---|
https://khealth.com/learn/urinary-tract-infection/can-you-get-uti-antibiotics-online/ | 1 | 0 | 0 |
https://khealth.com/uti | 1 | 0 | 0 |
The company's website was cited 2 times across 2 distinct page addresses; the table shows 2 pages selected for review. Zeros in the answer columns mean no matching answers were recorded. A cited page is not automatically a page that accompanied a recommendation.
Only a small number of K Health's own pages were cited in the captured answers, and none of those citations came from answers that recommended the company. The sample is too thin to draw conclusions about which pages perform, but it does suggest the website is not yet a major source for these answers.
Proposed page briefs would start from approved company facts and the questions buyers actually ask, then check what the existing pages already cover before suggesting anything new. The two pages selected for review concern online antibiotic access, a topic that fits the observed buyer questions.
Briefs would be written for the client's team to approve and implement. The agency would not treat a cited page as proof that it influenced a recommendation.
Step 5. Publish around buyer questions
Questions This Section Answers
- Which observed buyer questions support content briefs for K Health?
Question observed in the research | Benchmark answers to this question | Company mentions | Company recommendations |
|---|---|---|---|
What apps are used for telehealth? | 5 | 3 | 2 |
What is the best telehealth app? | 5 | 2 | 2 |
Who are the largest telehealth providers? | 5 | 2 | 2 |
doctor chat | 2 | 2 | 2 |
How much does an online Dr. visit cost? | 1 | 1 | 1 |
What is the best online doctor website? | 4 | 1 | 1 |
Who are the top telehealth providers? | 5 | 1 | 1 |
antibiotics online | 1 | 1 | 1 |
These are recorded answer observations, not search volume, verified demand, or proof of missing website content.
The recorded questions cluster around choosing a telehealth app, identifying the largest or top providers, and getting antibiotics online. K Health appears in answers to several of these, and in some it is also recommended. These are answer observations, not search volume or confirmed demand.
The agency would turn the strongest of these questions into content briefs, checking existing coverage first so that new pages are only proposed where a real gap exists. Priority would go to questions where K Health already appears, since those show the company is considered relevant.
Buyer-question content would be written to answer plainly and to give the client material it can defend. Success would be judged later against the scorecard, not assumed from publication.
Our 90-day action plan
Questions This Section Answers
- How should the agency sequence the proposed K Health work and judge completion?
Period | Deliverable | Completion criterion |
|---|---|---|
Days 1–30 | Baseline scorecard, scoped fact-review register and page/source shortlist | Each record has an owner, evidence requirement and review status |
Days 31–60 | Approved page briefs and justified publisher requests | Separate confirmed edits, no-change decisions, requests and responses |
Days 61–90 | Buyer-content briefs and a fresh scorecard | Record work completed separately from measured answer outcomes and comparability limits |
The first month establishes the baseline: a scorecard, a scoped register of claims to review, and a shortlist of pages and sources worth attention. Each record gets an owner, an evidence requirement and a review status so nothing sits unresolved.
The second month produces approved page briefs and any publisher requests that the evidence justifies. Confirmed edits, decisions to leave things unchanged, requests sent and responses received are all logged separately, because they are different kinds of outcome.
The third month adds buyer-question content briefs and a fresh scorecard. Work completed is reported apart from measured answer results, and the comparability limits between samples are stated plainly. No visibility gain is promised.
Methodology
Questions This Section Answers
- How are K Health answer metrics and citation populations defined?
This report covers 2026-11. The exact dates when the original AI answers were collected have not been verified. The visibility rates use 399 answers that met the benchmark's inclusion rules. A company is recommended only when the answer both endorses it and uses positive wording. Top 3 and first-place counts are part of those recommendations, not extra recommendations.
An answer can mention or recommend several companies, so company counts cannot be added to find the number of distinct answers. The net sentiment score is positive minus negative mentions, divided by all company mentions; it describes answer wording, not customer satisfaction.
The wider citation analysis covers 800 captured answers and 5497 appearances of cited URLs. Citation appearances across all captured answers differ from the number of benchmark answers citing a page and the number that also recommend a company. The current contents of cited pages and disputed company claims still need independent verification.
Monthly sample coverage:
Reporting month | Answers included | AI services covered | Services |
|---|---|---|---|
Oct 2026 | 565 | 6 | ChatGPT, Copilot, Gemini, Google AI Mode, Google AI Overviews, Perplexity |
Nov 2026 | 399 | 6 | ChatGPT, Copilot, Gemini, Google AI Mode, Google AI Overviews, Perplexity |
July 2026 measured a different set of companies, so it is excluded from this comparison. August 2026 measured a different set of companies, so it is excluded from this comparison. September 2026 measured a different set of companies, so it is excluded from this comparison.
The answer samples differ between months. These comparisons show how the recorded results changed; they do not establish why they changed.
The report covers a single month, and the exact dates when the original answers were collected have not been verified. Visibility rates rest on answers that met the benchmark's inclusion rules, and a company counts as recommended only when an answer endorses it with positive wording.
Answers can mention several companies, so company counts do not add up to distinct answers. Sentiment describes answer wording, not customer satisfaction. The citation analysis covers a wider set of captured answers than the benchmark, and cited pages still need independent checking.
Monthly samples differ, so comparisons show what was recorded, not why it changed.
Our first three priorities
First, set up the scorecard and the claims register together. The clean record on conflicting claims is worth protecting, and a standing watch list costs little while the company's visibility is still modest. This also gives the client a clear view of where K Health is absent.
Second, review the most-cited third-party pages for accuracy before making any request. The agency would confirm current contents and approved facts first, then approach publishers only where a genuine discrepancy exists. Requests are proposed work, not assumed corrections.
Third, prepare buyer-question briefs around telehealth app choice and online antibiotic access, checking existing pages before proposing new ones. These topics already draw K Health into answers, which makes them the most sensible place to build from.
/ Learn More
Understanding AI search visibility.
AI search experiences create answers by pulling information from many places online and summarizing it into a single response.
What Is AI Citation Intelligence?
What Is Citation Architecture?
What Is Generative Engine Optimization?
What Is AI Share of Voice?
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