FLO Appears in 5.1% of AI Answers. Here's Our Five-Step Plan to Improve Its AI Visibility.

Mark HuntleyBy Mark HuntleyFounder and CEO
11 minutes read

Key Takeaways

  • FLO is mentioned in 5.10% of benchmark answers but recommended in only 1.59%, showing a clear gap between visibility and endorsement.
  • The November sample shows fewer mentions and recommendations than October, but monthly comparisons are limited by different answer sets and coverage.
  • No conflicting claims about FLO were recorded in the captured answers, so the first step is to build a baseline and verify sources before making corrections.
  • Priority work focuses on the homepage, key product pages, third-party citations, and buyer questions about cost and charger comparisons.

Answer Capsule

In November 2026, FLO appeared in 16 of 314 AI answers included in the EV Charging Networks benchmark (5.10%). It received 5 recommendations (1.59%), with 1 Top 3 placement and 1 first-place recommendations. A mention means the company appeared in an answer; a recommendation means the answer affirmatively endorsed it.

Our plan compares the company with its competitors, checks conflicting AI claims against reliable sources, and identifies website pages, third-party sources and buyer questions to address. The historical results show how the figures changed across available months. Different monthly samples limit those comparisons, and conflicting AI claims require verification before corrections are proposed.

Current AI visibility

Questions This Section Answers

  • How do FLO mentions, recommendations and placements compare with its EV Charging Networks peers?

FLO recorded 16 mentions (5.10%) and 5 recommendations (1.59%) across 314 answers included in the benchmark. Top 3 placements numbered 1; first-place recommendations numbered 1. Framing among its mentions was 9 positive, 7 neutral and 0 negative.

Rank

Company

Mentions

Mention rate

Recommendations

Recommendation rate

Top 3

Top 3 rate

#1

#1 rate

1

Tesla Wall Connector (Tesla, Inc.)

298

94.90%

131

41.72%

128

40.76%

89

28.34%

2

ChargePoint Home (ChargePoint Holdings)

270

85.99%

130

41.40%

117

37.26%

36

11.46%

3

EVgo

184

58.60%

41

13.06%

25

7.96%

0

0.00%

4

Electrify America

181

57.64%

37

11.78%

24

7.64%

0

0.00%

5

Ionna

71

22.61%

26

8.28%

10

3.18%

2

0.64%

6

Blink Charging

73

23.25%

17

5.41%

2

0.64%

0

0.00%

7

EV Connect

24

7.64%

8

2.55%

0

0.00%

0

0.00%

8

FLO

16

5.10%

5

1.59%

1

0.32%

1

0.32%

9

Shell Recharge

26

8.28%

2

0.64%

0

0.00%

0

0.00%

10

Francis Energy

3

0.96%

1

0.32%

0

0.00%

0

0.00%

FLO appears in a small share of the answers measured, and its recommendations are rarer still. The gap between being mentioned and being endorsed is the practical issue: buyers reading these answers see the brand named, but seldom see it put forward as a choice. That distinction matters more than raw reach for a company competing against better-known charging brands.

Placement is thin as well. FLO's few top placements sit inside its recommendation count rather than adding to it, so the visible strength is concentrated in a handful of answers. The agency would treat this as a starting position to be tracked, not a verdict, and would build the first scorecard around the difference between mentions and affirmative endorsements.

Framing is not a problem in the recorded answers: positive wording outweighs neutral, with no negative mentions. That gives the client something to protect while working on the endorsement gap. Proposed work would keep framing and recommendation as separate measures so improvements in tone are not mistaken for gains in being chosen.

What changed since last month

Questions This Section Answers

  • How did FLO counts and coverage differ across the available monthly snapshots?

Metric

Jul 2026

Sep 2026

Oct 2026

Nov 2026

Mentions

41 / 515 (7.96%)

36 / 521 (6.91%)

21 / 509 (4.13%)

16 / 314 (5.10%)

Recommendations

6 / 515 (1.17%)

4 / 521 (0.77%)

14 / 509 (2.75%)

5 / 314 (1.59%)

Top 3 recommendations

2 / 515 (0.39%)

0 / 521 (0.00%)

7 / 509 (1.38%)

1 / 314 (0.32%)

#1 recommendations

1 / 515 (0.19%)

0 / 521 (0.00%)

1 / 509 (0.20%)

1 / 314 (0.32%)

Only months with verified results are shown. Monthly sample coverage is listed in Methodology.

From October 2026 to November 2026, FLO's mention count fell from 21 to 16, while its recommendation count fell from 14 to 5. The recommendation rate was 2.75% and 1.59% respectively.

The monthly record moves in both directions. Mentions have drifted down across the verified months, while recommendations rose sharply in October before falling back in November. The two measures are not moving together, which is why the agency would read them separately rather than as a single trend.

The November sample is smaller than the earlier months, and the answer sets differ between periods. That limits direct comparison: the observed movement is real in the record, but the report cannot say what produced it. Proposed work would keep each month's results as its own sample and avoid treating a change in answer totals as an explanation.

The useful signal for the client is the October spike in recommendations. It shows endorsement is possible within these answer sets, even if the November figures did not hold. The agency would examine which answers carried those endorsements before drawing any conclusion about repeatability.

AI recommendation trend

Observed recommendation rate (%), Jul 2026 to Nov 2026

0%0.75%1.5%2.25%3%Jul 2026Sep 2026Oct 2026Nov 20261.17%Jul 2026: 1.17%0.77%Sep 2026: 0.77%2.75%Oct 2026: 2.75%1.59%Nov 2026: 1.59%
  • FLO1.59%

Separate selected monthly samples. Missing points are unavailable, not zero. Provider/prompt equivalence is unverified; rate movement does not demonstrate causation.

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Step 1. Measure

Questions This Section Answers

  • What should the agency measure and verify first for FLO?

AI answers contained 0 conflicting claims about FLO: 0 critical, 0 high, 0 medium, 0 low. Of these, 0 were rated critical or high priority; the critical claims are included in that total. These ratings help prioritize fact-checking. They do not establish that a company or publisher made an error.

No conflicting claims about FLO were recorded in the captured answers, so there is no fact-check queue to clear. That is a clean result, but it is also a thin one: with few claims in play, the measurement step should focus on building a reliable baseline rather than chasing corrections.

The agency would build a visibility comparison that sets FLO's mention and endorsement position against the listed competitors, so the client can see where the gap is widest. Alongside it, a scoped list of claims worth verifying would give the team a standing record of what the answers say about the brand and its products.

Neither piece is a correction exercise. They are working documents that let the client decide where attention is best spent, and they keep any future claim review tied to evidence rather than assumption.

Step 2. Make the website consistent

Questions This Section Answers

  • Which recorded claim differences about FLO should be verified before proposed page edits?

No results are available for this part of the analysis.

Both columns quote AI answers, not verified company facts. Resolve the entity, date and source before deciding whether a correction is warranted; different dates can explain an apparent conflict.

This part of the analysis returned no results, so there are no disputed topics to resolve for FLO at present. The absence is not a clean bill of health; it means the consistency check has not yet produced material the team can act on.

The agency would not treat that gap as a reason to rewrite pages. Proposed work starts with confirming how the brand and its products are described on the company's own pages, using approved facts, before any brief is drafted. Where an apparent conflict surfaces later, the entity, date and source would be checked first, since different dates can explain an apparent disagreement.

Any correction would follow current primary-source verification. Until then, page briefs stay conditional, and ambiguous matches stay out of the queue.

Step 3. Align the external narrative

Questions This Section Answers

  • Which cited third-party pages are relevant to fact review for FLO?

Cited page selected for review

Citation appearances in all captured answers

Answers mentioning the company

Conflicting claims linked to this page

https://trendxinsights.com/blogs/ev-charging-prices-by-state-usa/

14

7

0

https://thechargeport.com/ev-charging-networks

24

4

0

https://chargepoint.com/

25

3

0

https://blinkcharging.com/

22

3

0

https://evb.com/best-ev-charging-companies/

22

3

0

https://evgo.com/

22

3

0

These pages were selected because they relate to the company in the captured answers. Their current contents still need checking before any correction request. A page linked to a conflicting claim is not necessarily its cause, and the same answer may contribute to more than one row.

The cited pages selected for review are mostly third-party comparison and pricing articles, alongside competitor sites. None carries a conflicting claim about FLO in the captured answers, so there is no correction case to make. What remains is a question of whether these pages describe the brand accurately and fairly today.

The agency would review the most relevant pages first, checking current contents against verified company facts before deciding whether any request is warranted. A citation does not show that a page shaped an answer, and a page linked to a claim is not necessarily its cause, so requests would be framed as evidence-backed clarifications rather than demands.

Publisher review would be logged separately from outcomes, with confirmed edits, no-change decisions and responses recorded as distinct results.

Step 4. Optimize priority company pages

Questions This Section Answers

  • Which observed FLO website pages should receive review briefs?

Company website page

Citation appearances in all captured answers

Benchmark answers citing the page

Recommending answers citing the page

https://flo.com/

4

3

3

https://flo.com/insights/the-real-cost-of-installing-a-home-ev-charger/

2

2

0

https://flo.com/business/

1

0

0

https://flo.com/flo-network/

1

0

0

https://flo.com/products/software/flo-mobile-app/

1

0

0

The company's website was cited 9 times across 5 distinct page addresses; the table shows 5 pages selected for review. Zeros in the answer columns mean no matching answers were recorded. A cited page is not automatically a page that accompanied a recommendation.

The company's own pages are cited, but the pattern is uneven. The homepage carries most of the citations and appears in both benchmark and recommending answers, while the cost-of-installation article is cited without accompanying recommendations. The remaining selected pages show little or no answer presence.

That split suggests the homepage is doing most of the work and the deeper pages are not yet pulling their weight in these answers. The agency would prepare page briefs for the priority pages using approved facts and the buyer questions observed in the research, checking existing coverage before proposing anything new.

A citation is not the same as a recommendation, so the briefs would aim at clarity and usefulness rather than chasing citation counts. Each brief would name the audience question it answers and the facts it may rely on.

Step 5. Publish around buyer questions

Questions This Section Answers

  • Which observed buyer questions support content briefs for FLO?

Question observed in the research

Benchmark answers to this question

Company mentions

Company recommendations

What is the cheapest fast charging?

3

1

1

car charging companies

2

1

1

electric vehicle charging companies

2

1

1

ev charging brands

1

1

1

ev charging companies in the us

1

1

1

Who is the cheapest EV charger provider?

3

2

0

How much does it cost to recharge an EV at a charging station?

3

1

0

What is the fastest charger you can have at home?

1

1

0

These are recorded answer observations, not search volume, verified demand, or proof of missing website content.

The recorded questions cluster around cost and comparison: cheap fast charging, charger providers, brands and home charging speed. FLO is mentioned in most of these answers but recommended in only some, and the cost-focused questions are where the endorsement gap shows most clearly.

These are answer observations, not search volume or proof that the website lacks content. The agency would check existing coverage first, then draft buyer-question content only where a genuine gap exists. Cost and provider-comparison questions would come first, since they combine observed interest with weak endorsement.

Briefs would use approved facts and plain answers, and would be reviewed before publication. Success would be recorded as completed work, not as a promised change in answer outcomes.

Our 90-day action plan

Questions This Section Answers

  • How should the agency sequence the proposed FLO work and judge completion?

Period

Deliverable

Completion criterion

Days 1–30

Baseline scorecard, scoped fact-review register and page/source shortlist

Each record has an owner, evidence requirement and review status

Days 31–60

Approved page briefs and justified publisher requests

Separate confirmed edits, no-change decisions, requests and responses

Days 61–90

Buyer-content briefs and a fresh scorecard

Record work completed separately from measured answer outcomes and comparability limits

The first month establishes the baseline: a scorecard, a scoped fact-review register and a shortlist of pages and sources. Each record gets an owner, an evidence requirement and a review status, so later decisions rest on documented checks rather than impressions.

The second month turns that groundwork into approved page briefs and justified publisher requests. Confirmed edits, no-change decisions, requests and responses are logged separately, which keeps a request distinct from a result. The third month adds buyer-content briefs and a fresh scorecard.

Delivered work is reported apart from measured answer outcomes, with comparability limits stated alongside. The plan does not promise visibility gains; it sets out what the agency will produce and how the client can judge it.

Methodology

Questions This Section Answers

  • How are FLO answer metrics and citation populations defined?

This report covers 2026-11. The exact dates when the original AI answers were collected have not been verified. The visibility rates use 314 answers that met the benchmark's inclusion rules. A company is recommended only when the answer both endorses it and uses positive wording. Top 3 and first-place counts are part of those recommendations, not extra recommendations.

An answer can mention or recommend several companies, so company counts cannot be added to find the number of distinct answers. The net sentiment score is positive minus negative mentions, divided by all company mentions; it describes answer wording, not customer satisfaction.

The wider citation analysis covers 800 captured answers and 5034 appearances of cited URLs. Citation appearances across all captured answers differ from the number of benchmark answers citing a page and the number that also recommend a company. The current contents of cited pages and disputed company claims still need independent verification.

Monthly sample coverage:

Reporting month

Answers included

AI services covered

Services

Jul 2026

515

6

ChatGPT, Copilot, Gemini, Google AI Mode, Google AI Overviews, Perplexity

Sep 2026

521

6

ChatGPT, Copilot, Gemini, Google AI Mode, Google AI Overviews, Perplexity

Oct 2026

509

6

ChatGPT, Copilot, Gemini, Google AI Mode, Google AI Overviews, Perplexity

Nov 2026

314

6

ChatGPT, Copilot, Gemini, Google AI Mode, Google AI Overviews, Perplexity

August 2026 measured a different set of companies, so it is excluded from this comparison.

The answer samples differ between months. These comparisons show how the recorded results changed; they do not establish why they changed.

The report covers a single month, and the exact dates when the original answers were collected have not been verified. Visibility rates rest on the answers that met the benchmark's inclusion rules, and a company counts as recommended only when an answer endorses it with positive wording. Top placements sit inside those recommendations rather than adding to them.

Answers can mention several companies, so company counts cannot be summed into a count of distinct answers. The wider citation analysis covers a larger set of captured answers than the benchmark, and the two should not be conflated. Cited pages and disputed claims still need independent verification.

Monthly samples differ, so comparisons show how recorded results changed, not why.

Our first three priorities

First, build the baseline scorecard and keep mentions, recommendations and placement as separate measures. The recorded pattern shows FLO is named more often than it is chosen, and the agency's early work should make that gap visible and trackable without reading it as a trend.

Second, review the company's priority pages and the selected third-party sources against verified facts. The homepage carries most citations, while deeper pages show little presence, so page briefs should start there and any publisher request should wait for current-source checks.

Third, prepare buyer-question content around cost and provider comparison, where FLO is mentioned but not always endorsed. Existing coverage would be checked before drafting, and completed work would be reported separately from any later change in the measured answers.

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Understanding AI search visibility.

AI search experiences create answers by pulling information from many places online and summarizing it into a single response.

What Is AI Citation Intelligence?
AI citation intelligence is the process of measuring where AI platforms source their information and how frequently a brand is mentioned or referenced in AI-generated responses. Because LLMs synthesize across multiple sources, the sites and brands that appear repeatedly tend to influence how a topic or company is framed. This practice focuses on identifying which sources shape AI outputs and tracking brand visibility across different AI systems.
What Is Citation Architecture?
Citation architecture describes the set of sources that consistently inform how AI systems talk about a brand, product, or topic. LLMs draw from websites, articles, forums, and public discussion, and the sources they rely on most often become the backbone of their answers. Building strong citation architecture means ensuring that accurate, credible, high authority sources are the ones most likely to shape the way AI tools summarize and recommend a brand.
What Is Generative Engine Optimization?
Generative engine optimization (GEO) is the practice of improving the chances that AI systems use and cite your brand or content when generating answers. While traditional SEO is centered on ranking pages in search results, GEO focuses on how LLMs retrieve, interpret, and combine information when responding to a question. The objective is to strengthen the content and sources AI systems rely on, so your brand is treated as a trusted reference in AI responses.
What Is AI Share of Voice?
AI share of voice tracks how often a brand appears in AI-generated answers compared with competitors in the same category. It reflects visibility across AI platforms such as ChatGPT, Gemini, Claude, and Perplexity. Monitoring AI share of voice helps organizations see whether AI systems consistently include and recommend their brand for key queries or whether competitor brands are showing up more often.

About The Author

Mark Huntley

Mark Huntley

Founder and CEO

Mark Huntley, J.D. is founder of CiteWorks Studio, a strategic advisory focused on visibility, authority, and recommendation presence in AI-shaped search environments. His work centers on embedding-level GEO, vector optimization, and cosine gap engineering — helping brands align their digital presence with the retrieval systems that increasingly shape discovery, interpretation, and choice.

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